The Service Revolution, Intelligent Automation and Service Robots
By Jochen Wirtz, Werner H. Kunz and Stefanie Paluch
Are there parallels between the Industrial Revolution of the eighteenth century and the changes now being wrought on twenty-first-century society...
Watched Over by Machines: AI and Surveillance at Work
By Andreas Deppeler
The recent transitions towards having company personnel working at home while remaining digitally connected have sometimes been portrayed as furthering the ideal...
A Focus on the Relationship between AI and Humans
An Introduction to the Special Report on AI and Humans by AiTH, NUS Business School
By David De Cremer
The development of artificial intelligence (AI) promises...
Humanising Robots Increases Consumer Satisfaction and Forgiveness of their Failures
By Kai Chi (Sam) Yam and David De Cremer
Want your customers to have a positive, forgiving attitude towards your robot employees? Then make your...
Synergy or Conflict? Lessons for managers on how to successfully adopt AI to augment...
By Jakob Stollberger and David De Cremer
Artificial intelligence undeniably offers the potential to improve decision-making, at least in certain contexts. In this article, AI experts Jakob Stollberger...
TOP READS OF THE WEEK
Top Picks for 2025: Key Articles for Leaders and Readers
As we move into 2025, leaders are navigating a rapidly changing economic and cultural landscape, where understanding technological innovation, shifting business models, and global trade dynamics will be crucial to long-term success. So will...
“Reverse Backstabbing”- The Art of Praising People Behind Their Backs
By Avi Liran
Gossip can be hurtful and malicious, leaving behind a bad smell. And while we may not always avoid it, we can choose the type of gossip to engage in. Enter, reverse backstabbing,...
![iStock-1438575049 (1) [Converted]](https://www.europeanbusinessreview.com/wp-content/uploads/2024/11/iStock-1438575049-1-Converted-100x70.jpg "“Does Everyone Hear Me OK?”: How to Lead Virtual Teams Effectively")
